Event Details


Hello Professionals,

Course Overview 

This event provides basic information, awareness and familiarity with the content and requirements of the International Standard ISO/IEC 20000, covering both the requirements in Part 1 and the guidance in Part 2. At the end of the course, there is a one hour, multiple-choice exam, following which successful candidates will be awarded the ISO/IEC 2000 IT Service Management Foundation Certificate.

Target Audience

The course is aimed at a wide audience of IT Service Management staff of IT Service Providers, internal or external, with an interest in Service Quality Management and ISO20000.

The combination of the ITIL Foundation and this qualification will provide a firm basis for professionals working in an ISO20000 certified organization.

Course Content

·         Understanding  the scope, purpose and use of the standard

·         Understanding the management system requirements

·         Understanding the process requirements

·         Planning and implementing new services

·         Service Delivery processes

·         Relationship processes

·         Control and release processes

·         Resolution processes

·         Adopting the Plan, Do, Check, Act cycle for Service Improvement

·         10.Review Assessment and audit of ISO/IEC 20000 activities



ISO 20000 Foundation

29th & 30th April 2017

ISO 20000 Foundation

17th & 18th June 2017

ISO 20000 Foundation

16th & 17th September 2017

ISO 20000 Foundation

16th & 17th December 2017



 For more details and registrations please call us on +91-9373860016 and Email: Pradnya_S@SkillMetrix.Com


September 16, 2017 — 9:00 am to
September 16, 2018 — 6:00 pm

Add to your calendar


Hotel Residency
Suren Road
Gundavali, Andheri East
Mumbai, Maharashtra